Frequently Asked Questions

Everything you need to know about bringing ZM Home into your space.

What is the standard shipping timeframe for furniture items?

Most of our furniture items are shipped within 3-5 business days. Depending on your location, delivery typically takes between 7 to 14 business days for large pieces requiring white-glove service.

Do you offer international shipping?

Currently, ZM Home ships exclusively within the continental United States and Canada. We are looking to expand our international shipping options in the near future.

What is your return policy for home decor?

We offer a 30-day return policy for most unused and unassembled items in their original packaging. Please note that a restocking fee may apply to large furniture returns.

Are your wood products sustainably sourced?

Yes, sustainability is a core value at ZM Home. We partner with suppliers who use FSC-certified timber and eco-friendly finishes to ensure our environmental footprint is minimized.

Can I track my order status online?

Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our real-time tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and interest-free financing options through Affirm for qualifying purchases.